1. Introduction
Welcome to Taxi Gustave, a Belgian platform connecting passengers and professional drivers.
This privacy policy describes how we collect, use, share and protect your personal data when you use our mobile applications, website or services.
We comply with current European regulations, in particular the General Data Protection Regulation (GDPR – EU 2016/679) and the Belgian law of 30 July 2018 relating to the protection of natural persons with regard to the processing of personal data.
By using our services, you agree to the terms of this policy.

2. Data Controller
The data controller for your data is:
Trajexcar
Registered office: Passerstraat 47 - Anderlecht
Email : support@taxigustave.be

3. Data collected
We only collect the data necessary for the proper execution of the service, namely:

• Identification data: name, surname, telephone number, email address.
• Geolocation data: GPS position to find a nearby driver, track the route or ensure safety.
• Payment data: information necessary for processing payments (via Stripe or other secure provider).
• Journey data: departure and arrival points, time, duration, journey history.
• User preferences: choice of driver (male/female), shared rides, price suggestions, business trips.
• Technical data: phone model, IP address, session identifiers, cookies.

We never collect sensitive data without explicit consent.

4. Purposes of the processing
Your data is used for:

• To carry out the requested journeys and facilitate contact with drivers.
• Manage electronic payments and receipts.
• Improve our services and personalize your experience.
• Ensuring the safety of passengers and drivers (GPS tracking, SOS button).
• Enabling the management of business journeys for company users.
• Prevent fraud and abuse.

Communicating with you (travel confirmation, assistance, promotions, etc.).

5. Legal basis for processing
Your data is processed based on:

• The execution of a contract (when you book a journey).
• Your consent (for geolocation, marketing communications or optional sharing of journeys).
• Compliance with legal obligations (accounting, invoicing).
• Taxi Gustave's legitimate interest (improvement of service, safety, fraud prevention).

6. Data Sharing
Your data may only be shared with:

• Partner drivers to ensure the requested service.
• Technical service providers: hosting (Hetzner), payments (Stripe), geolocation (Google Maps API), backup and technical support.
• Public authorities only if required by law.
• No commercial transfer of your data is carried out.

If some of our service providers are located outside the European Union, we ensure that they offer a level of protection equivalent to the GDPR (standard contractual clauses, countries recognized as adequate, etc.).

7. Shelf life

• Account data: retained as long as the account remains active.
• Route data: 12 months after execution.
• Billing data: 7 years (legal obligation).
• Location data: retained only for the duration of the journey.

Beyond that point, the data is anonymized or deleted.

8. Data Security
Taxi Gustave implements all necessary measures to protect your data:

• SSL encryption of communications.
• Storage on secure servers.
• Access control and system monitoring.
• Regular external backups.

Despite all these precautions, no system is completely invulnerable. In the event of a security incident, we will inform you in accordance with regulations.

9. Your rights
In accordance with the GDPR, you have the following rights:

• Access to your personal data.
• Correction in case of error.
• Deletion (“right to be forgotten”).
• Opposition to certain treatments.
• Data portability.
• Treatment may be limited in certain cases.

To exercise these rights, please contact us at: support@taxigustave.be
You can also file a complaint with the Data Protection Authority (DPA):
https://www.autoriteprotectiondonnees.be

10. Cookies and analytics tools
We use cookies to:

• Ensure the proper functioning of the application.
• Analyze usage to improve the user experience.
• Remember your preferences.

You can manage or disable cookies at any time in your device or browser settings.

11. Data on minors
Our services are not intended for children under 16 years of age.
Any registration of a minor must be carried out under the supervision of a parent or legal guardian.

12. Updates
This policy may be updated at any time to adapt to changes in our services or legislation.
The latest version is always accessible via our app and website.

13. Contact
For any questions or requests related to this policy:
Email : support@taxigustave.be